Introduction

Rozan’s donation policy allows contributions through bank transfer, cheque, bank draft, credit card, and cash and is governed by its broader core policies ensuring transparency, anti-corruption, safeguarding, and accountability. Donors are expected to comply with Rozan’s ethical standards and financial integrity measures. Any funds suspected of links to money laundering, terror financing, or unlawful activities will be reported to the relevant Government authority and withheld until cleared.

Key Terms & Conditions for Donations

  • Transparency Commitment: Rozan has established anti-corruption and anti-fraud policies to ensure that all donations are managed with transparency, accountability, and integrity. These policies help ensure that funds are utilized exclusively for their intended social and community development programs
  • Donation Methods: Contributions can be made via cheque, bank draft, or online bank transfer, credit card and cash to Rozan’s official account.
  • Donor Responsibility: Donors must ensure funds are transferred through legitimate channels and acknowledge Rozan’s right to reject donations linked to conflicts of interest or unethical sources.
  • Safeguarding Policies: Rozan maintains Child Safeguarding, Protection from Sexual Exploitation and Abuse (PSEA), and Anti-Harassment policies. Donations received by the organization shall not be used in any manner that contributes to exploitation, abuse, discrimination, or harm to any individual or community.
  • Tax Exemption Status: Rozan has been awarded tax-exempted considering not for profit organization, meaning donations may qualify for tax benefits under Pakistani law. [Rozan has been awarded tax-exempted status on account of being a non-profit organization; meaning donations may qualify for tax benefits under Pakistani law.

Privacy Policy

Rozan is dedicated to safeguarding the confidentiality and security of all donations received through banking channels. Donor information, including names, bank account details, transaction records, IBAN numbers, contact information, and donation amounts—will be treated as strictly confidential and used solely for official organizational purposes such as donation verification, financial reconciliation, audit compliance, receipt issuance, and donor communication. Access to this information will be restricted to authorized personnel responsible for finance and donor management. Rozan will not disclose, share, sell, or publish donor banking information or donation details to any third party without prior donor consent, except when required by law, regulatory authorities, or official audit processes. The organization will ensure secure handling and storage of all financial records and protecting donor privacy and upholding trust and transparency in all fundraising and financial operations.

Refund Policy

Rozan does not currently publish a formal refund policy for donations. As a registered non-profit organization in Pakistan, donations are generally considered final and non-refundable, since they are directed toward social development programs and safeguarded under Rozan’s core policies.

Key Points About Refunds & Donations

  • Non-Refundable: Donations / Contributions made to Rozan are treated as charitable gifts, not purchases, and therefore are not subject to refund.
  • Core Policy Framework: Rozan has put anti-corruption, conflict of interest, and safeguarding policies in place that promote transparency, accountability, and the responsible utilization of donor funds.
  • Tax Exemption: Rozan has held tax-exempt status since 2005; meaning donations may qualify for tax benefits but are non-refundable.
  • Exceptional Circumstances: If a donation is/was made in error (e.g., duplicate transfer), Rozan’s Working Committee may review the case individually, but this is not a guaranteed refund process.

Chargeback Policy

  • Chargebacks via Banks: If a donor initiates a chargeback through their card provider, Rozan may contest it by providing transaction records. This is common practice among NGOs to prevent fraudulent disputes.
  • Best Practice: Always contact Rozan directly before initiating a chargeback to avoid delays or complications.
  • Fraud Prevention Rozan has put in place anti-fraud and anti-corruption policies to ensure transparency and accountability in the utilization of funds. Any unusual or suspicious activity may be reviewed and verified to safeguard donations and maintain the organization’s integrity.